Privacy Policy

Last Updated: 2024-11-28

At Wendy Roberge, Psychotherapist, protecting your personal information is a priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your data in compliance with Quebec’s Law 25 and other applicable data protection laws.

Personal Information Officer

As required by Law 25, we have designated a Personal Information Officer. For any questions or concerns, please contact:
Name: Wendy Roberge
Email: wendypsyweb@gmail.com

Information We Collect

We collect only the personal information necessary to provide our psychotherapy services. This includes but is not limited to:

• Identification Information: Name, address, phone number, email.
• Appointment Details: Dates, times, and preferences.
• Financial Information: Payment and billing details.
• Sensitive Information: Health and mental health data, collected only in the context of our services.

Use of Information

Your personal information is used to:

• Deliver personalized psychotherapy services.
• Manage appointments and client communications.
• Issue invoices and receipts for insurance purposes.
• Comply with legal and regulatory obligations.

Disclosure of Information

We only share your personal information under the following circumstances:

• Third-Party Service Providers: For example, secure payment platforms or scheduling tools, subject to strict confidentiality agreements.
• Legal Authorities: When required to comply with the law.

Your information will never be sold or used for unrelated commercial purposes.

Retention of Information

We retain your personal information only for as long as necessary:

• Active Clients: Data is kept during the service period.
• Archived Records: After services end, some data may be retained to meet legal requirements (e.g., tax or health record retention).

Once the retention period expires, your data will be securely deleted.

Your Rights

Under Law 25, you have the following rights:

• Access: Request a copy of your personal data.
• Correction: Rectify any inaccurate information.
• Withdrawal of Consent: Withdraw consent for certain uses of your data.
• Lodging a Complaint: File a complaint with us or the Commission d’accès à l’information (CAI) if you feel your rights have been violated.

To exercise your rights, please contact us at: wendypsyweb@gmail.com

Security Measures

We implement rigorous measures to safeguard your personal information, including:

• Data Encryption: To protect sensitive information.
• Restricted Access: Only authorized personnel can access your data.
• Secure Storage: Both physical and electronic records are kept in secure locations.

In the event of a data breach, you will be notified as required by law.

Cookies and Analytics

When you visit our website, cookies may be used to:

• Enhance your user experience.
• Analyze site usage to improve services.

You can manage cookie preferences in your browser settings.

Policy Updates

This Privacy Policy may be updated periodically to reflect legal or organizational changes. Updates will be posted on this page with the revision date.

Contact Us

For any questions or concerns related to this policy, please contact us:
Wendy Roberge, Psychotherapist
Email: wendypsyweb@gmail.com
Address: 137 Avenue Gatineau, Gatineau, Quebec J8T 4J7